Cape Town Launches Drive-Through Licence Renewal Service

The City of Cape Town is urging motorists to renew their vehicle licence discs ahead of the anticipated year-end rush. Customer service centres traditionally see a significant surge in visitors during November and December as residents prepare for the festive season.

Councillor Siseko Mbandezi, the Mayoral Committee Member for Finance, emphasized the city’s goal to simplify the process. He stated that the City aims to make renewing your licence disc a convenient experience before the peak period begins.

To streamline services, the city has enhanced its digital booking system. Motorists can now secure an appointment online in under sixty seconds. This efficient system provides a reference number for priority service at any customer centre across the metro. The city also sends SMS reminders with a direct link to the booking platform, significantly cutting down queue times.

New Drive-Through Facility in Brackenfell

A major innovation is the new drive-through licence renewal facility in Brackenfell. This service allows drivers to complete their transaction without leaving their car, often in just five minutes. Councillor Mbandezi encouraged motorists to use this new facility to renew their licence disc before the festive season demand increases.

As detailed in the complete version, there are several key factors to consider.

The Brackenfell drive-through currently operates from Monday to Friday, 11:00 to 19:00, and on Saturdays from 9:00 to 14:00. Starting 20 October, operating hours will be adjusted according to customer demand. The facility accepts card payments only.

Future Plans for Licence Renewal

As agents for the Road Traffic Management Corporation (RTMC), the city plans to introduce further improvements. Officials are actively considering extended weekday hours and establishing additional drive-through sites in other areas. The city confirmed its commitment to exploring more innovations to become the leading licensing and renewal agent.

By promoting early renewal through digital platforms and quick-service options like the Brackenfell facility, the City of Cape Town hopes to effectively manage the upcoming festive period demand and minimize congestion at its offices. This proactive approach makes renewing your licence disc a smoother process for all residents.